Privacy Policy

Effective November 10, 2026

This policy explains what Petrent (“we”, “us”) collects when you use the app and website, how it is used, and the choices you have.

1. Information we collect

• Account: when you sign in with Apple, we receive an account identifier and email address from Apple (Apple's relay address if you choose to hide yours). We do not request your name from Apple.
• Profile: the nickname you enter and the avatar you pick or upload.
• Pets: details you enter such as name, species, breed, gender, birthday, coat and avatar.
• Records: weights and body measurements, activities, moments, important days, and the notes and photos you add.
• Location: only if you allow location access and log an activity or moment, we save the place name and coordinates you choose. When you start a walk, the app records your route until you end it, including in the background; if you log the walk, its route and distance are saved and members of your petrent can see them. We do not track your location in the background at any other time.
• Technical: session data that keeps you signed in, and logs needed to run the Service. The website uses one cookie to remember your language.

The app asks for camera and location access only when you use the feature that needs it. Photos are chosen in the system picker, which needs no photo library access, and the app only receives the ones you pick. You can turn these off at any time in system settings.

2. How we use information

• To provide the Service: showing and syncing your records, and letting members of a Petrent view and log together;
• to sign you in and keep your account and the Service secure;
• to fix problems, and to maintain and improve the Service.

We do not sell your personal information, show ads, or use third-party analytics or advertising trackers.

3. Who can see your information

• Members of your Petrents can see your nickname, avatar and role, and the pets and records in that Petrent. They cannot see your email address.
• Anyone holding an invitation link can, for as long as it is valid (3 days) and without signing in, see the inviter's nickname and avatar, the Petrent's name, its members' nicknames and avatars, and its pets' names, species, breeds and avatars.
• Service providers: we use Cloudflare to run the Service and store data and photos, Apple for sign-in and place lookup, and Sentry for crash, error and performance diagnostics (such as device model, system version and error details, but not your email address, photos or walk routes). They process only what is needed to provide those services.
• Legal: we may disclose information where required by law, or where necessary to protect the safety of users, the public or the Service.

Photos in moments can be viewed only by signed-in members of that Petrent. Avatars are served from public addresses.

4. Storage and retention

Your data is stored on Cloudflare's infrastructure, which may be outside the region where you live. Data is encrypted in transit.

We keep your information for as long as you use the Service. Invitations stop working when they expire. Deleted content is no longer shown to anyone, but may remain in backups and system records for a reasonable period.

5. Your choices and rights

• View and edit: in the app you can view and change your nickname, avatar and pets, view records, and change the records you created.
• Delete content: in the app you can delete the body measurements, activities and moments you logged, as well as pets and important days, and leave or delete a Petrent.
• Turn off access: you can turn off camera and location access in system settings.
• Delete your account: you can ask to delete your account in the app under Me → Account, or email support@elsescape.com from, or stating, your account's email address. We delete your account and related personal information 90 days after receiving the request; signing in again before then cancels it.

Depending on where you live, you may also have rights to access, correct, delete, restrict or port your personal information, or to withdraw consent. Contact us at the address above to exercise them.

6. Children

The Service is not directed to children under 13. If you believe we have collected a child's information without parental consent, please contact us and we will delete it promptly.

7. Changes to this policy

We may update this policy and will post the new version and its effective date on this page. We will notify you in a reasonable way of significant changes.

8. Contact

Questions about this policy or your information? Email support@elsescape.com.